Call Centre Operator

Обязанности • To manage large volumes of inbound calls in a timely manner. • To identify customers’ needs and, depending on this, clarify information or provide consultation. • To follow communication scripts when handling different topics. • To manage and guide customers through difficult calls or issues, researching each issue and providing solutions. • To keep records of all conversations in the WIUT Call Centre database and Bitrix comprehensively. • To make outbound calls to customers when needed. • To undertake any other duties within his/her competence as assigned by the Call Centre Coordinator, Customer Relations Manager, or Head of the Information and Customer Services Department. Требования • An undergraduate degree or an incomplete (expected) undergraduate degree from WIUT (any degree programme). Условия Working hours: 40 hours per week, 5/2 Our benefits: • Medical Insurance – quality healthcare coverage. • 13th Salary Bonus – An additional financial reward at the end of the academic year (special eligibility conditions apply). • Free Access to Art Clubs – Engage in creative expression through Vocal, Dance, and Drama clubs at no cost. • Complimentary Use of Sport Facilities – Enjoy free access to the gym, as well as yoga lessons to promote a healthy lifestyle. • Tuition Assistance – WIUT offers various tuition reduction schemes for eligible employees and their family members, supporting their educational aspirations and others.