Hotel Front Office Receptionist

An exciting opportunity has arisen for a Front Office Receptionist to join our Ramada by Wyndham Tashket team. To provide exceptional service to the guests & maintains the overall efficiency of standards set. Responisbilities: • Register and process check in for all arrivals. • Handle guest checkouts efficiently and professionally. • Update guest information into the computer after a complete check-in. • Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. • Handles walk-in counter reservations at all times and process call in reservations when the room reservations section is closed. • Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all time. • Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediate follow-up. • Handle issuance of guest room key cards and ensure effective control for guest security. • Check and convey message, mail, and package to Guests. • Assist at the Information counter, Cash Payment/Card Payment, Night Audit, and, Business center, as and when assigned. • Have knowledge of the hotel rate codes, package, segmentation, discounts, and how to handle each. • Cash & Bank Card Payment Policies & Procedures Requirements: • Experience working as a Receptionist in 4 or 5* Hotels • Customer-service & Data Entry experience. • Multi-tasking and time-management skills, with the ability to prioritize tasks. • Proficient in Microsoft office suite. • Ability to work flexible hours • Highly responsible and reliable with a professional presentation • Highly responsible and reliable with a professional presentation • Proficiency in Engish, Russian language will be advantageous • Proficient in Fidelio, Opera system